HCA Development Programme

Module 1: Introduction into General Practice
2 Quizzes
Assessment – Module 1: Introduction to General Practice
Reflective Piece – Module 1: Introduction to General Practice
Module 2: Communication and Patient Interaction
2 Quizzes
Assessment – Module 2: Communication and Patient Interaction
Reflective Piece – Module 2: Communication and Patient Interaction
Module 3: Medical Terminology and Documentation
2 Quizzes
Assessment – Module 3: Medical Terminology and Documentation
Reflective Piece – Module 3: Medical Terminology and Documentation
Module 4: Basic Anatomy and Physiology
2 Quizzes
Assessment – Module 4: Anatomy and Physiology
Reflective Piece – Module 4: Anatomy and Physiology
Module 5: Infection Control and Health and Safety
2 Quizzes
Assessment – Module 5: Infection Control and Health and safety
Reflective Piece – Module 5: Infection and Health and safety
Module 6: Vital Signs Assessment
2 Quizzes
Assessment – Module 6: Vital signs assessment
Reflective Piece – Module 6: Vital signs assessment
Module 7: Phlebotomy and Specimen Collection
2 Quizzes
Assessment – Module 7: Phlebotomy and Specimen Collection
Reflective Piece – Module 7: Phlebotomy and Specimen Collection
Module 8: Medication Management and Administration
2 Quizzes
Assessment – Module 8: Medication Management and Administration
Reflective Piece – Module 8: Medication Management and Administration
Module 9: Chronic Disease Management
2 Quizzes
Assessment – Module 9: Chronic Disease Management
Reflective Piece – Module 9: Chronic disease Management
Module 10: Wound Care and Dressing Techniques
2 Quizzes
Assessment – Module 10: Wound care and Dressing Techniques
Reflective Piece – Module 10: Wound care and Dressing Techniques
Module 11: Assisting with Minor Surgical Procedures
2 Quizzes
Assessment – Module 11: Assisting with Minor Surgical Procedures
Reflective Piece – Module 11: Assisting with Minor Surgical Procedures
Module 12: Health Promotion and Preventative Care
2 Quizzes
Assessment – Module 12: Health Promotion and Preventative Care
Reflective Piece – Module 12: Health Promotion and Preventative Care
Module 13: Mental Health and Wellbeing
2 Quizzes
Assessment – Module 13: Mental Health and Wellbeing
Reflective Piece – Module 13: Mental Health and Wellbeing
Module 14: Immunisation
2 Quizzes
Assessment – Module 14: Immunisation
Reflective Piece – Module 14: Immunisation
Module 15: Emergency Preparedness and Basic Life Support
2 Quizzes
Assessment – Module 15: Emergency Preparedness and Basic Life Support
Reflective Piece – Module 15: Emergency Preparedness and Basic Life Support
Module 16: Professional Development and Ethical Considerations
2 Quizzes
Assessment – Module 16: Professional Development and Ethical Considerations
Reflective Piece – Module 16: Professional Development and Ethical Considerations
Assessment and Certification
Previous Lesson
Next Lesson

Module 2: Communication and Patient Interaction

HCA Development Programme Module 2: Communication and Patient Interaction

Learning Objective:

  • Develop effective verbal and non-verbal communication skills for patient interactions.
  • Employ active listening techniques to enhance patient understanding and rapport.
  • Demonstrate empathy and sensitivity in communicating with patients and their families.
Lesson Content
Previous Lesson
Back to Course
Next Lesson